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Ilminster Emporium Trader Policy


Opening Days/Hours

All up-to-date information can be found on Opening Hours page. Business hours are 10 am to 4pm on Monday, Tuesday, Wednesday, Friday and Saturday, and 10am to 1pm on Thursday. Sunday and Thursday afternoon openings are discretionary and non-contractual.


Signing in Book

All traders coming into the shop to stock up, remove items or to tidy up their unit, need to sign in and out. The signing in book is at the cash till.


Trader Issues/Queries

Any queries about your unit, licence fee, products, other issues: we prefer to be notified via email to enquiries@ilminsteremporium.co.uk, unless you prefer to discuss in person.


Marketing

Leaflets/Flyers: When attending fairs or at any other opportunity for distribution - these are available for collection at the cash till.

The Ilminster Emporium website will be showing a description of all our traders based on the information supplied by your business, our trading and other relevant information.

Social media, predominantly Facebook: This is becoming the lead in our marketing efforts for reaching new and old customers daily. We need everyone to use this tool as regularly as possible. When posting on your page, always tag ‘The Ilminster Emporium’ so posts can be picked up. To enhance increase of likes between businesses, please like other traders’ pages and comment as much as you can.


Security

The shop has CCTV installed and is alarmed. Ilminster Emporium will take all reasonable measures to ensure the property is secure, but accept no liability, as security of your businesses products is your responsibility.


Liability

The stallholders agree to indemnify Ilminster Emporium against all claims for damages or injury to the property or person of any persons in respect of any claim by any such person arising out of negligence or from any faulty or dangerous products sold by the traders or his agents or servants.


Health and Safety

Traders are responsible for the safety of their unit, ensuring items and displays are set up in a safe and secure manner to avoid accidents and the trader agrees to indemnify Ilminster Emporium against all claims arising out of negligence on the part of the trader/or their helpers.

The property is fitted with a fire alarm and a weekly test takes place on a Tuesday morning.


Music

Traders should not play music. If music is played it will be operated by Ilminster Emporium, who will secure the appropriate music licence.


Pets

Pets should not be brought into the property.


Customer Enquiries

We will contact you with queries from customers about your products in the shop (pricing, product information, commissions etc). Please ensure we have the correct contact details for you.

Should your primary contact number or email address change, please email it to enquiries@ilminsteremporium.co.uk

Our preferred form of communication is email.


Products

There Each product to be tagged/labelled with trader ID and price. Please make sure your tags/stickers are adequately attached to the product. Every time a product goes through the till without the correct data there is a potential error to be dealt with. Please ensure you check your codes and prices.


Penalties

There will be an additional charge of 5% per product if any of the following are applicable:

  1. The product code is not present in the till.
  2. The product code does not match up with the description/price on till.
  3. No tag or sticker with the prodict. Please make sure your tags/stickers are adequately attached to the product.

Every time a product goes through the till without the correct data there is a potential error to be dealt with. Please ensure you check your codes and prices.


Labelling

All items in your unit should have a lavel (display cabinets, stock, lighting etc):

  1. Put a circle around your ID number only, so it does not interfere with the product code and price.
  2. Items that are not for sale should be marked clearly as such ('Display Only'). This includes accessories like candles, decoration or light bulbs, but also cabinets or shelves.
  3. Labels should contain 4 pieces of information: description, price for the customer, product ID and trader ID for the till.
  4. Labels should be easily removable from the product whether they are string tags or sticky labels.

Weekly Report and Payment

The Weekly report goes out on a Monday via email stating the sales you made that week. The report will show the following detail:

  1. In-store sales. All card sales incur a 4.5 percent handling charge
  2. Total sales amount, total charges and total payment
  3. If there are no sales, no report is delivered

Payments will be made 2 weeks later. e.g. if the report date is 20 January 2020 then the payment will be for sales the week starting 6 January 2020.

In the event of non-payment of the licence fee, we will hold back weekly payments until the licence fee has been received. Please note that we require the licence fee (with reference ID) to be set up as a standing order and to be paid into our account on the 1st of each month.

If you have given a month’s notice, we still expect you to pay your licence fee. Upon departure we will refund you your deposit. Notice is ideally given on the 1st day of the month.


Business Description

This is the description of your business that you supplied to us at the start (Trader Form submission).

The products sold will fall under your business description within The Ilminster Emporium.

If you decide to add new ranges to your stock, you will need to notify us of this before adding this stock to your unit as this may cause conflict with other traders.

You can change this description by sending us an update to enquiries@ilminsteremporium.co.uk. This will be reviewed and only approved if it does not conflict with another trader.


Restocking

In addition to the normal opening hours, access to the building will be given to traders to restock outside of the opening hours. On weekdays this will be 9am to 5pm.

Please ensure that the all doors are properly secured after use.


Unit Stock

We ask that your unit is always adequately stocked and kept tidy during business hours. Should you need to attend a fair, please make sure you have a notice in your unit explaining you are attending a fair and so your unit is not adequately stocked. We would still expect you to leave some stock in your unit to show you are still trading with us.


Duplicate Stock

You may not stock a duplicate product at the same time as another trader.

A duplicate product is the exact same product - either currently in the shop or sold by another trader within the last 2 months.

In the event of a dispute, we will need to look at all the data/information to establish who is at fault. This should be sent in to enquiries@ilminsteremporium.co.uk with an image of the product, your product code and when you put your product into your unit.


Unit Lighting

All lighting used within your unit should have or less than 10 watts (low energy) use. Any lighting exceeding this wattage will be turned off and bulbs will be removed.


Customer Pick-Up

Any large pieces sold will need to be picked up by the customer within one week and remain in your unit. If this period is exceeded, then it is the trader’s responsibility to communicate regarding the pickup with the customer. Customer details will be obtained by the person managing the shop at that time. If a piece of furniture is too heavy to lift, the trader may be contacted to help carry it out with the customer.


Customer Orders

Any orders of smaller items to be picked up by customers can be held at the till for up to a week. These products will need to be clearly labelled with product code and price. If not picked up by the customer, this can then be put back into your unit for sale.


Returns

We only offer a full refund if an item is faulty, not as described on the tag or doesn’t do what it’s supposed to. The decision is left to the discretion of the ‘manager of the day’.


Theft or Missing Product

In the event of a missing product we will need you to fill out the online form below.

As this takes a lot time to investigate please check that the product is not at home, already sold or hiding in your unit.


Loss Report Download